If your static site is not working properly, worry not!

Troubleshooting generally breaks down into three areas:

  1. Static site does not publish
  2. Something is not styled correctly
  3. Something does not function properly

Important! Once you disable these settings and/or deactivate these plugins, please make sure to Publish your site again with the "Strattic Publish" button in your WordPress dashboard.

1. Static Site Does Not Publish

  • Don't see a Strattic Publish button at all (and transferred from Flywheel) try this.
  • Have any caching plugins? Clear the cache, delete the cache folder, de-activate and delete the plugin. Note: some themes and page builders have caching options.
  • Have any security plugins? (don't worry, these can be turned off, we've got security covered)
  • Is the post or page saved as a "Draft" or "Private" or "Scheduled"?
  • Have content saved outside of the WordPress install directory? HTML, CSS and JS will work, but PHP will not
  • Did you quick publish and a page wasn't updated? Try Full Publish (and let us know in chat!)
  • Permalinks set to Plain? Go to Settings > Permalinks and select one of the pretty permalink structures
  • Try publishing again (sometimes it works!)

2. Something Is Not Styled Correctly

If CSS is not working properly or styles are not showing, please try some of these options:

  • Have any caching plugins? Clear the cache, delete the cache folder, de-activate and delete the plugin. (btw, caching isn't needed on Strattic)
  • Disable Divi's "Static CSS file generation" if using Divi under Divi > Theme Options > Builder > Advanced.
  • Disable Jetpack's CSS module if using Jetpack.
  • Disable minifying files (some plugins and page builders, like Divi, have this option).
  • Deactivate optimization and minification plugins.
  • Try publishing again (sometimes it works!)

3. Something Does Not Function Properly

  • Check the Strattic compatibility article to make sure plugins and features are all static-compatible.
  • Have any caching plugins? Clear the cache, delete the cache folder, de-activate and delete the plugin. Note: some themes and page builders have caching options.
  • Cannot add or remove plugins (and migrated from Flywheel) try this.
  • Having encoding issues (and migrated from Flywheel) try Step #5 here.
  • Have content saved outside of the WordPress install directory - HTML, CSS and JS will work, but PHP will not.
  • Site is redirecting to the original site. Did you make changes to the WordPress URL in the admin or database? Make sure to change it back to your site (i.e. https://yoursite-1a322z.site.strattic.io).
  • Comments aren't working? In order for comments to work on the static site, you'll need to use a third-party comment service like Disqus or FB Comments. Learn more here.
  • Search not working? If there are no search results on the WordPress site, it's likely because the site hasn't had a Strattic Publish to Preview or Live yet.
  • Forms not working? Please check out or article on how to get dynamic forms to work on a static site.

Still stuck?

Please feel free to reach out to Strattic support via chat or support@strattic.com


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