FAQs

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15 articles in this collection
Written by Rebecca Markowitz and Luke Hayes

Troubleshooting Common Publishing Issues

The "don't freak out quite yet" checklist!
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Written by Rebecca Markowitz
Updated over a week ago

Strattic compatibility

Below is a list of common functionalities that we do or do not yet currently support
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Written by Rebecca Markowitz
Updated over a week ago

Can I use a root domain (non-www)

Yes, if your DNS provider supports it.
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Written by Rebecca Markowitz
Updated over a week ago

How can I Backup and Restore my Strattic Website?

Daily Backups, Manual Backups, Download Backups and Restore Requests.
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Written by Luke Hayes
Updated this week

What happens if I exceed my plan's CDN bandwidth, visits and storage?

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Written by Rebecca Markowitz
Updated over a week ago

Does Strattic support query parameters for tracking marketing campaigns?

(e.g. yoursite.com?utm_source=facebook)
Luke Hayes avatar
Written by Luke Hayes
Updated over a week ago

Can I upgrade my PHP Version on Strattic?

Yes, we support up to PHP version 7.4
Luke Hayes avatar
Written by Luke Hayes
Updated over a week ago

How to Fix WordPress Not Sending Email Notifications

Hint: Disable SMTP plugins
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Written by Rebecca Markowitz
Updated over a week ago

Why AJAX functionality won’t work on a static site

An explanation of what AJAX is and why it doesn’t work on Strattic.
Luke Hayes avatar
Written by Luke Hayes
Updated over a week ago

I received a “Your site has updated to WordPress...” email

It’s ok, let’s discuss why you have received this.
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Written by Luke Hayes
Updated over a week ago

Best practices for using Divi on Strattic

TL;DR Clear cache and disable Static CSS File Generation
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Written by Rebecca Markowitz
Updated over a week ago

What defines an “activity” that ensures my staging site remains accessible?

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Written by Luke Hayes
Updated over a week ago

Does Strattic support SVG Images?

Yes, with the help of the SVG Support plugin.
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Written by Luke Hayes
Updated over a week ago

Does Strattic support WebP images?

Yes, with Cloudinary, EWWW, ShortPixel or WebP Express
Luke Hayes avatar
Written by Luke Hayes
Updated over a week ago

Which file extensions are published by default?

Luke Hayes avatar
Written by Luke Hayes
Updated this week