FAQs

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34 articles in this collection
Written by Rebecca and Luke Hayes

Strattic compatibility

Below is a list of common functionalities that we do or do not yet currently support
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Written by Rebecca
Updated over a week ago

Can I hide the fact that the site was built on WordPress?

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Written by Luke Hayes
Updated over a week ago

Supported Versions of WordPress

WordPress 5.7+
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Written by Luke Hayes
Updated over a week ago

Receipts and Invoices

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Written by Luke Hayes
Updated over a week ago

How can I track 404 errors on a static site?

Here are three popular free tools
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Written by Luke Hayes
Updated over a week ago

Do you support Lottie animations?

Yes
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Written by Luke Hayes
Updated over a week ago

Does Strattic have MySQL / PHPmyadmin access?

Remote connections to the database are blocked, but you can use a tool like Adminer.
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Written by Luke Hayes
Updated over a week ago

Can I use a root domain (non-www)

Yes, if your DNS host supports it.
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Written by Luke Hayes
Updated over a week ago

Does Strattic have cPanel?

No
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Written by Luke Hayes
Updated over a week ago

How to Password Protect a Page/Post

Strattic supports the native WordPress Password Protect functionality
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Written by Luke Hayes
Updated over a week ago

How can I unpublish a live page or post?

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Written by Luke Hayes
Updated over a week ago

How can I delete a website from my account?

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Written by Luke Hayes
Updated over a week ago

How to Update Payment Information

Updating billing email address and credit card
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Written by Luke Hayes
Updated over a week ago

Troubleshooting Common Publishing Issues

The "don't freak out quite yet" checklist!
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Written by Rebecca
Updated over a week ago

Do I need to update WordPress Plugins on Strattic?

It isn't absolutely necessary, but you might want to.
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Written by Luke Hayes
Updated over a week ago

Do you support Elementor?

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Written by Luke Hayes
Updated over a week ago

Does my static site require a separate Elementor licence?

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Written by Luke Hayes
Updated over a week ago

How can I Backup and Restore my Strattic Website?

Daily Backups, Manual Backups, Download Backups and Restore Requests.
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Written by Luke Hayes
Updated over a week ago

How Should I Link to Internal Pages on Strattic?

TLDR - use the WordPress staging URL.
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Written by Luke Hayes
Updated over a week ago

What happens if I exceed my plan's CDN bandwidth and visits?

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Written by Rebecca
Updated over a week ago

Do you support WordPress Multisite?

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Written by Luke Hayes
Updated over a week ago

Does Strattic support query parameters for tracking marketing campaigns?

(e.g. yoursite.com?utm_source=facebook)
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Written by Luke Hayes
Updated over a week ago

What PHP version do you support?

PHP 7.4
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Written by Luke Hayes
Updated over a week ago

Can I use Maintenance Mode / Under Construction plugins?

Yes, but you might not need it.
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Written by Luke Hayes
Updated over a week ago

How to Fix WordPress Not Sending Email Notifications

Hint: Disable SMTP plugins
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Written by Rebecca
Updated over a week ago

Content Security Policy (CSP) and other supported HTTP Security Headers on Strattic

This feature is available for: Enterprise Plans
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Written by Luke Hayes
Updated over a week ago

Why AJAX functionality won’t work on a static site

An explanation of what AJAX is and why it doesn’t work on Strattic.
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Written by Luke Hayes
Updated over a week ago

I received a “Your site has updated to WordPress...” email

It’s ok, let’s discuss why you have received this.
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Written by Luke Hayes
Updated over a week ago

Best practices for using Divi on Strattic

TL;DR Clear cache and disable Static CSS File Generation
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Written by Rebecca
Updated over a week ago

What defines an “activity” that ensures my staging site remains accessible?

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Written by Luke Hayes
Updated over a week ago

Does Strattic support SVG Images?

Yes, with the help of the SVG Support plugin.
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Written by Luke Hayes
Updated over a week ago

Does Strattic support WebP images?

Yes, with Cloudinary, EWWW, ShortPixel or WebP Express
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Written by Luke Hayes
Updated over a week ago

Which file extensions are published by default?

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Written by Luke Hayes
Updated over a week ago

How do I cancel/delete my account?

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Written by Luke Hayes
Updated over a week ago